Returns & Exchanges

At Shiels, we want you to be completely satisfied with your purchase, which is why we offer a 30-day money-back guarantee for items in their original condition. Whether you need a different size or a full refund, our hassle-free process ensures your jewelry shopping experience remains seamless.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely place your jewelry in its original packaging, including all certificates and documentation, and attach the pre-paid shipping label provided.

3

Ship the Item

Drop off your package at any authorized postal service location or schedule a pickup to have your return sent back to our quality control center.

4

Quality Inspection & Refund

Once our specialists verify the item's condition, we will process your refund or dispatch your exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing